Housekeeping Incharge

Job Title: Housekeeping Incharge

Job Summary:

The Housekeeping Incharge is responsible for managing and coordinating the activities of the housekeeping team to ensure a clean, safe, and organized environment in the facility. This position includes overseeing staff, ensuring compliance with hygiene standards, and maintaining operational efficiency in the housekeeping department.

Key Responsibilities:

1. Staff Supervision & Management:
   • Supervise, train, and manage the housekeeping team, including cleaners, room attendants, and other housekeeping staff.
   • Schedule shifts and ensure proper staffing levels to meet operational demands.
   • Conduct performance evaluations and provide feedback and guidance to staff.
   • Ensure staff members adhere to safety and sanitation policies.
2. Cleaning & Maintenance:
   • Oversee and ensure proper cleaning and maintenance of all rooms, bathrooms, corridors, and public areas (lobby, hallways, etc.).
   • Check rooms for cleanliness and organization, ensuring all standards are met.
   • Handle special cleaning requests, such as deep cleaning and seasonal tasks.
   • Ensure all equipment and cleaning supplies are properly maintained.
3. Inventory Management:
   • Monitor the inventory of housekeeping supplies, including cleaning products, linens, and toiletries.
   • Order necessary supplies when stock is low and manage storage.
   • Ensure that the housekeeping department operates within the allocated budget.
4. Quality Control:
   • Conduct regular inspections to ensure cleanliness standards are maintained.
   • Address any guest complaints related to cleanliness or housekeeping services promptly and professionally.
   • Ensure compliance with health and safety standards, including sanitation practices.
5. Guest Relations:
   • Respond to guests’ housekeeping requests and ensure timely resolution of issues.
   • Maintain positive interactions with guests to ensure their satisfaction with the cleanliness and comfort of their accommodations.
   • Ensure rooms are prepared for check-ins and any guest-specific preferences are met.
6. Health and Safety Compliance:
   • Ensure that the housekeeping department follows all hygiene, health, and safety regulations.
   • Provide staff training on proper cleaning methods, chemical usage, and safety protocols.
   • Implement and enforce safe working practices to minimize accidents and injuries.
7. Reporting & Documentation:
   • Maintain records related to the cleanliness, maintenance, and inventory of the facility.
   • Report any maintenance issues or damage to management.
   • Prepare daily, weekly, and monthly reports on the housekeeping operations.

Required Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality or related field is a plus.
• Experience: Previous experience in housekeeping or facility management is required, ideally with at least 2-3 years in a supervisory role.
• Skills:
  • Strong organizational and leadership skills.
  • Attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of cleaning chemicals, supplies, and equipment.

Preferred Qualifications:

• Previous experience in hospitality, hotels, or large facilities.
• Certification in housekeeping management or other relevant fields.